Complaints Decisions

We regularly publish the outcomes of recent advertising and marketing communications complaints, which can be found below. 

Date Product Advertiser Medium Result Reference Number
Aug 2024MotoringMotor Distributors Limited (BYD)Outdoor (Poster)/Online (Advertisers’ Own Website, Advertisers’ Social Media)Upheld42643
Aug 2024Food and BeveragesNomadic Foods Ltd.Online (Advertisers’ Own Website)Not Upheld42649
Aug 2024Food & BeveragesHomecare Foods Ltd. t/a Wiltshire Farm FoodsRadioNot Upheld42341
Aug 2024LeisureJurassic NewparkOnline (Social Media)Upheld42762
Aug 2024HouseholdPhonewatchOutdoor PosterUpheld42646
Aug 2024Clothing/ FootwearCarraig DonnEmailUpheld42856
Aug 2024HouseholdSevdaserv Limited (Local 24/7 Locksmith)Advertisers’ Own WebsiteUpheld42572
Aug 2024TelecommunicationsVodafone Ireland LimitedTelevisionNot Upheld42690
Aug 2024LeisureOzone Nightclub AthloneAdvertisers’ Social Media (Instagram)Upheld42650
Aug 2024MotoringSixth Rent a Car IrelandAdvertisers’ Own WebsiteUpheld42663
Aug 2024HouseholdMunster JoineryDigital BrochureUpheld42172
Aug 2024HouseholdNetsmart – Network SecurityAdvertisers’ Social MediaUpheld42638
Aug 2024Health & BeautyAmber SurgeryOnline (Social Media – Instagram (Influencer’s account)Upheld42276
Aug 2024Health & BeautyANuMe MedicalSocial Media – Instagram (Influencer’s account)Upheld42199
Aug 2024Health & BeautySt. Patrick’s Mental Health ServicesRadioNot Upheld42899
Aug 2024Food & BeveragesDomino's Pizza UK and Ireland LimitedTelevisionUpheld42344
Jun 2024Food & Non-Alcoholic BeveragesNational Dairy CouncilTelevisionUpheld42146
Jun 2024EducationAirport Driving SchoolAdvertiser’s Own WebsiteUpheld42069
Jun 2024Household (Utilities)UrbanVoltRadioUpheld42170
Jun 2024AlcoholForged Irish Stout Distribution LtdSocial Media (Instagram)Upheld42160
Jun 2024Business ServicesFinders InternationalPrint (Magazines)Upheld42151
Jun 2024Property (Commercial)Bourke BuildersOnline (Third Party Website)Upheld42092
Jun 2024Business ServicePsychiatric Service Dog Association (Support Dog UK & EU)Online (Company website)Upheld42068
Jun 2024Retail – Convenience StoreMusgrave Group - CentraRadioUpheld42020
Jun 2024Food & Non-Alcoholic BeveragesBord BiaOnline (Advertisers’ own social media)Upheld41939
Jun 2024Health & Beauty (Health)Raslim Ltd t/a FeelfreeOnline (Company Own Website & Social Media Account)Upheld41858
Jun 2024BroadbandEirOnline and Direct MailUpheld41822
Jun 2024PropertyMoveHome.ieOnline (Advertisers’ Own Website)Upheld41657
Apr 2024Financial (Motor Insurance)The AA IrelandOnline (Advertisers’ own website)Upheld42083
Apr 2024LeisureJesters Group (Jesters Casino)Outdoor (Poster) and Online (Advertisers’ Social Media)Upheld42395
Apr 2024EducationLeinster Senior CollegeAdvertisers’ Social MediaUpheld42121
Apr 2024AlcoholThe Newpark HotelOnline (Advertisers’ social-media account)Upheld42085
Apr 2024HouseholdHomeworldOnline - Influencer’s Social Media AccountUpheld42084
Apr 2024Miscellaneous (Online Retailer)ZalandoAdvertisers’ Own WebsiteUpheld42062
Apr 2024PropertyMoveHome.ieAdvertiser’s Own Website (Online)Upheld41925
Apr 2024HouseholdFirebirdRadioUpheld41079
Apr 2024MotoringHyundaiRadioNot Upheld40913
Feb 2024AlcoholIntrepid Spirits - Little & GreenOnline (social media)Upheld42108
Feb 2024Miscellaneous (Prize Draw)Castleblaney Credit Union LimitedOnline (Company Own Website)Upheld42080
Feb 2024Business (Home Security)PhonewatchRadioUpheld41919
Feb 2024LeisureEmerald ParkOnline (Social Media Influencers)Upheld41693
Feb 2024Employment OpportunitiesFree NowOutdoor (Public Transport)Upheld41770
Feb 2024(Business) Postal ServicesAn PostOnline (Company own website)Upheld40331
Jan 2024LeisureNational LotteryTelevisionNot Upheld41265
Jan 2024Business ServicesErin InternationalOnline (company own website)Upheld41199
Jan 2024Financial (Insurance)Lifecompare.ieOnline (Company Own Website); Social Media (Facebook)Upheld42107
Jan 2024AlcoholThe Connacht Whiskey DistilleryOnline (Company’s social media)Upheld42138
Jan 2024HouseholdRathwoodOnline (Company Website)Upheld41913
Jan 2024Food & Non-Alcoholic BeveragesBritvic - MiWadiTelevisionNot Upheld41820
Jan 2024Food & Non-Alcoholic BeveragesKeith’s CacaoOnline (Third-Party Social Media)Upheld41619